Support

I am going through a hard moment

Unhook is a coach, not a health service. If you are thinking about harming yourself or someone else, call your local emergency number right now. If you have shaking, seizures or hallucinations while stopping alcohol or another substance, see a doctor or go to an emergency room. When the app detects signs of crisis it shows you helplines for your country.

My account is anonymous; what if I change my phone?

Link Apple or Google in Settings → Link account; sign in with the same identity on the new phone and your habits, map and memory come along. If you did not link, the account cannot be recovered once the old phone is wiped.

How do I cancel my subscription?

iPhone: Settings → Apple ID → Subscriptions → Unhook. Android: Play Store → Profile → Payments & subscriptions → Subscriptions → Unhook. Cancelling keeps access until the end of the period. On a new phone use Settings → Restore purchases.

How do I delete my account and data?

In the app: Settings → Delete account. Your encryption key and everything you shared are permanently erased. You can take a copy first with Settings → Export my data.

Do notifications reveal my habit?

Turn on discreet mode (Settings → Discreet mode): notifications show only your coach's name and "Call" or "Note"; neither the app name nor the habit is shown. You can also lock the app with Face ID / fingerprint.

The coach cannot hear me

Check the microphone permission (Settings → Unhook → Microphone), reconnect Bluetooth headphones if any, and restart the call. You can always continue by writing instead. Audio is never recorded.

The blocker does not work

On iOS the blocker depends on the Screen Time permission and may not be available in every version; when it is not, the block does not appear on the home screen. On Android grant Usage access and Display over other apps. SOS calls and the map work fully without the blocker.