Privacy Policy

Who is responsible

Unhook is operated by PEAK SALES DIJITAL PAZARLAMA SATIS VE DIS TICARET LIMITED SIRKETI (Necip Fazıl Mah. Mina Sok. No:1-2, Ümraniye, 34773 İstanbul, Türkiye). Contact: [email protected]. Last updated: 2026-09-15.

What Unhook is, and is not

Unhook is an AI-powered coaching app for people who want to quit a habit: you call the coach when an urge hits (live voice call, voice note or text), do a short check-in in the evening, and the app builds your trigger map and risky hours and writes a weekly report.

Unhook is a coach. It is not a health service, medical care, psychological counselling, therapy or addiction treatment. It does not diagnose, does not recommend medication or treatment, and does not replace a professional. If you experience physical symptoms while stopping alcohol or another substance (shaking, seizures, hallucinations), see a doctor or go to an emergency room immediately. If you are thinking about harming yourself, call your country's emergency number; when the app detects signs of crisis it switches the coach to a safe mode and shows you helplines.

Your account is anonymous

No email, phone number or name is needed to create an account. The app generates a random identifier on your device and your account is tied to it. You can optionally link Apple or Google to move your account to another device; the identifier and email that provider gives us are then added to your account. If you do not link and your device is wiped or replaced, the account cannot be recovered.

What we collect

Profile: interface language, the language your coach speaks, country, time zone, evening check-in hour, your coach's name/gender/style, discreet-mode preference.

Habit data: the habit pack you chose, your intake quiz answers and score, baseline values (how many a day, spend, etc.), urge records (time, intensity, context tags, tactic used, outcome), slip records, daily check-ins (mood, craving, clean day), risk windows, milestones, screen time (only if you grant permission and send it), blocker events (enabled/disabled/removed; not which app).

Conversation content: transcripts of what you say to the coach, the coach's replies, the summary of a post-slip conversation (chain of events, lesson), memory items (people, places, triggers, tactics and goals you mention), your "why" text and weekly reports. Because this content can reveal information about your health it is treated as special-category personal data and is processed only with your explicit consent, which you can withdraw by deleting your account.

Audio and photos: live calls are not recorded; voice notes are transcribed and the audio file is not kept. Your "why" recording stays on your device only; the server receives its text. When you use the photo comparison (nails/skin) the photo is processed in memory and not stored; only a score is saved.

Usage: session length and type, screen view events, app version, device type; subscription status and purchase events via the app stores (we never receive card details).

Safety flags: if signs of crisis are detected in a conversation, only the date, level and country are recorded; the content is not written to that record.

Ad measurement: install source (campaign) and platform-permitted advertising identifiers. No habit or health data is ever sent to an ad platform.

How we protect it

Transcripts, coach replies, memory, slip notes, check-in notes, your "why" text, plan and reports are encrypted in the database with a per-user key (AES-256-GCM); keys are wrapped with a master key. A database backup alone cannot be read. Data is protected with TLS in transit. Conversations are never written to server logs. API keys never reach the device.

Discreet mode: notification and widget texts are neutral ("Call", "Note"); the habit's name is not shown. You can lock the app with Face ID / fingerprint.

Why and on what basis

To provide coaching, the trigger map, risk windows and reports (performance of a contract, and explicit consent for special-category data); to improve the product and prevent abuse (legitimate interest); for ad measurement (your device permission / consent); to meet legal obligations.

Who we share it with

AI providers: OpenAI (live voice calls, voice-note transcription, the coach's spoken replies) and Anthropic (conversation analysis, memory, written replies, reports, the crisis classifier, photo comparison). They receive only the text, audio or image needed at that moment, never your account identifier; the data is not used to train models and is not retained by the provider (zero-retention setting).

Subscriptions: Apple App Store, Google Play and RevenueCat. Ad measurement: AppsFlyer, Meta, TikTok (install and purchase events only). Error tracking: Sentry (user id only). Hosting: Hetzner (Germany/Finland, EU) and Cloudflare.

We do not sell data and do not share it with anyone else unless required by law.

How long we keep it

For as long as your account exists. Deleting your account in the app (Settings → Delete account) permanently destroys your encryption key and content; purchase records needed for accounting are anonymized and kept for the legally required period. You can export your data as JSON from Settings → Export my data.

Your rights

You can access, correct (memory items and risk windows are editable in the app), delete, export and object to the processing of your data (GDPR and Turkish KVKK). Use the in-app deletion or write to [email protected]. EU residents may complain to their data protection authority.

Age

The app is not for people under 17; some packs (alcohol, cannabis, gambling, porn) are for adults 18 and over only. Store age rating is 17+.

Changes

When this policy changes we notify you in the app and update the date above.